Shipping Policy

How do I track my order?

Once your order is shipped we will email you a tracking number to track your package. You may track your order using your tracking number here: https://asehup.com/pages/tracking-your-order

How will my order be shipped?

We currently offer standard shipping. Details are below.

How much is the shipping cost？

We currently offer standard shipping. Shipping cost is free. How long does the delivery take?

For most countries in Europe: 4-8 business days after tracking showed up. (Include Netherlands, Belgium, Luxembourg, Denmark, France, Italy, Spain, Austria, Finland, Northern Ireland, Ireland, Portugal, Sweden, Czech Republic, Poland, Bulgaria, Estonia, Greece, Hungary, Lithuania, Latvia, Romania, Slovenia, Slovakia, Croatia)

USA: 5-7 business days to deliver.

Germany: 4-8 business days to deliver.

United Kingdom: 5-8 business days to deliver.

Singapore: 4-8 business days to deliver.

Malaysia, Taiwan, Thailand, South Korea: 5-9 business days to deliver.

Canada: 4-8 business days to deliver.

Australia: 5-8 business days to deliver.

Philippines: 5 business days to deliver.

Hong Kong Macau: 2 business days.

Vietnam, Cambodia: 7 business days to deliver.

The UAE: 5 business days to deliver.

What countries do you ship to?

We ship internationally. We ship to the following countries and are working hard to expand the coverage. Please feel free to email us at sty@casehup.com if you are not on the destination list now.

Australia, Austria, Andorra, Belgium, Brazil, Belgium, Belugas, Canada, Croatia, Czech Republic, Colombia, Denmark, Estonia, Egypt, Finland, France, Germany, Greece, Georgia, Hong Kong, Hungary, Ireland, Israel, Italy, Japan, Jordan, Kazakhstan, Kuwait, Latvia, Lebanon, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Philippines, Qatar, Russia, Romania, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Thailand, Turkey, United Kingdom, United States, United Arab Emirates,Ukraine, Vietnam, Yemen.

What can I do if my delivery is damaged or lost?

If you are encountering this problem, please contact our customer support team at sty@casehup.com for assistance. We will be investigating the issue which may take up to 5 business days.

What should I do if I received wrong or missing merchandise?

Please contact our customer support team at sty@casehup.com with photo evidence of your claim.

Do I need to pay customs or import charges?

Depending on the countries we are shipping to, you may have additional import fees upon delivery. You’re responsible for these additional fees. Please contact your local customs for additional details.