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As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy. Sharing of personal information for targeted advertising based on your interaction on different websites may be considered “sales”, “sharing”, or “targeted advertising” under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below. If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.

Please contact us before returning any item by email: Support@casehup.com Cancellation We accept order cancellation within 12 hours after placing the order. If the order is canceled you will get full refund in 2-3 days.We cannot cancel the order if the product is already shipped out.If you want to cancel the order, please contact us by email: Support@casehup.com (attached your order number or confirmation email) 30-Day Unconditional Refund Guarantee for Unopened & Unused Items Unopened & Unused products could be returned for a full refund for any reason within 30 days of the date of purchase. Most importantly, we will refund you after the warehouse inspect and confirm the parcel. Kindly note: Please contact our support email for the return address.All return shipping charges must be prepaid. COD deliveries will be rejected. For non-quality related warranty claims, buyer is responsible for shipping costs.All the products and accessories must be included into the original packaging. Used/less return item will be rejected.Please send the return parcel pictures and tracking number to support email: Support@maxphonecase.com. Otherwise, your return will be rejected. Returns may be rejected if items do not meet the above requirements. Products can be returned within 15 calendar days of the shipment receiving date. For non-quality-related issues with expired warranties, returns will be rejected. If you want to return your product, please contact us via email: Support@casehup.com (attached the order number and the status of the products) The customer Service team will confirm with you for the return reason, and will also need you to provide the product and package photos from different angles. The email should contain： 1. Your order number. 2. Photos that clearly show the appearance of all sides of the product 3. Photos of the complete accessory display 4. Photos of the original packaging Please note that the 15-day guarantee must meet the following requirements: * The product and accessories with the original packaging. * The product and accessories shouldn’t be any cracks, dents, scratches, or any factors that may affect re-sales. Once your return has been received, please allow us up to 10 business days to process your refund. On your bank side, it usually takes 7-10 business days for a credit to appear on your credit card statement. For disputed orders, it takes 3-6 months to resolve. 1 Months Warranty We are responsible for any quality defects and offer you 1-month warranty for any quality problem. If the buyer has damaged/misused the item(s), it will not be eligible for warranty.We provide replacement or refund after confirmation via Support@casehup.com(attached the order number and the status of the products) Late or missing refundsIf you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted.If you have done above all and you still have not received your refund, please contact us at Support@casehup.com Exclusionscasehup.com warranty does not apply to:Misused/abused/damaged by accident/damaged due to acts of nature. (For example lightning strikes, tornadoes, hurricane and such)Unauthorized modification/repair/dis-assembly or operation not in accordance with the official instructions or manuals;Non-quality related issuesItems purchased from unauthorized resellersUsed for special application other than normal consumer usageLost /stolen/free/refunded productNot able to provide valid proof of purchase Address:  Room 1003, 10th Floor, Witty Commercial Building, 1A-1L Tung Choi St, Mong Kok, Hong Kong Contacts our team at Support@casehup.com Mon-Fri 9AM-6PM (HKT)

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This Privacy Policy is effective upon 10 Jul 2022 This Privacy Policy aims to give you information on how we collect and process your personal data. casehup.com referred to as ‘we’, ‘us’ or ‘our’ throughout this Privacy Policy. We are the primary data controller for the purposes of this website It is important that you read this Privacy Policy together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This Privacy Policy supplements the other notices and is not intended to override them. We may amend this Privacy Policy at any time by posting the amended terms herein. All amended terms automatically take effect 30 days after they are posted. We will announce any material changes to this Privacy Policy and their rationale by email. We respect the privacy rights of our visitors and recognize the importance of protecting the information collected about them. This privacy policy is about how we collect, store, and use the personal information that you provide to us. If you are under 18, you must inform a parent or guardian about our privacy policy to obtain their agreement to the privacy policy before registering, subscribing or placing an order with us. WHAT PERSONAL DATA DO WE COLLECT FROM YOU AND HOW? We collect and process only the data that is required to allow us to provide our services to you. We collect the following data when you browse or shop at casehup.com We process the personal data required to complete and dispatch your purchase, including your name, billing address, delivery address, payment details, mobile number, telephone number and email address. We collect your email address in order to send you confirmation of your order; we collect your telephone number so that we can contact you if there are any issues with the order. We collect your email address when you sign up for our free or discounted trial subscription. If you register for our account, we collect your name, email address, password, country and IP address. When you contact our Customer Service team, we may collect additional data to help us resolve any queries relating to your order, delivery, payments or any other queries. We collect and process data about your browsing on casehup.com , including the pages you visit and how you interact with these pages. If you have registered for an account, we collect browsing data about your access to the dedicated areas of the website. If you are a customer of casehup.com, or if you have given us your consent, we may collect and process your personal data for marketing activities. If you provide us with someone else’s data – for example, if you purchase a product to be delivered to a friend or as a gift – we will collect and process the personal data required to complete the transaction such as the name, delivery address and other contact details for your friend. If you are receiving an item as a gift, we will process your data only to fulfil the gift request and our contractual obligations. When you call our Customer Service team, your call will be recorded for training and fraud prevention purposes. WHAT ABOUT COOKIES? WHAT ARE COOKIES? We collect information about your use of our online services using cookies. Cookies are very small files that are sent by us to your computer or other device which we can access when you visit our site in the future. Cookies help us remember who you are and other information about your visits. They can help display the information on a website in a way that matches your interests. Most major websites use cookies. HOW WILL YOUR PERSONAL DATA BE USED? Whenever you give us your personal information we will use it in accordance with applicable privacy laws and for the purposes set out in this policy, on the data entry forms you complete, in any relevant terms and conditions and on pages or emails which link to the data entry forms. When you use our services: Your information will be used in the first place to provide the products, services or information you have asked for and to provide you with a personalized shopping experience. We keep the information you provide and may use it for several purposes, including: (i) accounting, billing, reporting and audit; (ii) credit checking or screening; (iii) authentication and identity checks; (iv) credit, debit or other payment card verification and screening; (v) debt collection; (vi) safety, security, health, training, administrative and legal purposes; (vii) data matching and dedupe, statistical and market analysis, and marketing information; (viii) advertising and marketing for us, our Group and third parties; (ix) developing, testing and maintaining systems; (x) studies, research and development; (xi) customer surveys; (xii) customer care and to help us in any future dealings with you, for example by identifying your requirements and preferences; (xiii) where required by law or in connection with legal proceeding or disputes; and (iv) any other uses set out in the terms and conditions for use of our services. For these purposes we may disclose your information to one or more of the other organisations listed in the section called “who we share your personal information with”. Saved payment card details will only be shared with our payment partner and not with any other third parties and will only be used to process your order, using our payment partner’s systems. We may also use your personal information to send you marketing updates, as detailed in the next section if you subscribe to us. Tracking how our online services are used: We collect, and use third parties to collect and share with us, information from visitors to our online services and analyse it to build up a picture of how people use our websites. This helps us improve the services we offer. We

How do I track my order? Once your order is shipped we will email you a tracking number to track your package. You may track your order using your tracking number here: https://www.17track.net/zh-cn How will my order be shipped? We currently offer standard shipping. Details are below. How much is the shipping cost？ We currently offer standard shipping. Shipping cost is free. How long does the delivery take? For most countries in Europe: 4-8 business days after tracking showed up. (Include Netherlands, Belgium, Luxembourg, Denmark, France, Italy, Spain, Austria, Finland, Northern Ireland, Ireland, Portugal, Sweden, Czech Republic, Poland, Bulgaria, Estonia, Greece, Hungary, Lithuania, Latvia, Romania, Slovenia, Slovakia, Croatia)  USA: 5-7 business days to deliver. Germany: 4-8 business days to deliver. United Kingdom: 5-8 business days to deliver. Singapore: 4-8 business days to deliver. Malaysia, Taiwan, Thailand, South Korea: 5-9 business days to deliver. Canada: 4-8 business days to deliver. Australia: 5-8 business days to deliver. Philippines: 5 business days to deliver. Hong Kong Macau: 2 business days. Vietnam, Cambodia: 7 business days to deliver. The UAE: 5 business days to deliver. What countries do you ship to? We ship internationally. We ship to the following countries and are working hard to expand the coverage. Please feel free to email us at support@casehup.com if you are not on the destination list now. Australia, Austria, Andorra, Belgium, Brazil, Belgium, Belugas, Canada, Croatia, Czech Republic, Colombia, Denmark, Estonia, Egypt, Finland, France, Germany, Greece, Georgia, Hong Kong, Hungary, Ireland, Italy, Japan, Jordan, Kazakhstan, Kuwait, Latvia, Lebanon, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Philippines, Qatar, Romania, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Thailand, Turkey, United Kingdom, United States, United Arab Emirates, Vietnam, Yemen. What can I do if my delivery is damaged or lost? If you are encountering this problem, please contact our customer support team at support@casehup.com for assistance. We will be investigating the issue which may take up to 5 business days. What should I do if I received wrong or missing merchandise? Please contact our customer support team at support@casehup.com with photo evidence of your claim. Do I need to pay customs or import charges? Depending on the countries we are shipping to, you may have additional import fees upon delivery. You’re responsible for these additional fees. Please contact your local customs for additional details.

We love to hear from you,our team is available to help answer questions and offer styling advice, so if there’s anything you’d like to ask us, we’re right here and ready to help in every way we can. We’re available to support you via Email: support@casehup.com Customer service chat hours: Monday – Friday :8am – 18pm HKT Please kindly note: During peak seasons and promotional sales, our response time might take a little longer. Please use the same email address you used when placing your order when contacting us, and include your order number in your email.

About UsWe aim to provide you with great products, excellent customer service, and an enjoyable shopping experience.And we will never stop – win the trust of customers with a professional attitude.Contato E-mail: support@casehup.com